Track My Case - Privacy Policy (2024)

This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Please note, this website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

In order to provide you with the services you require, we will collect personal information about you from our website, telephone conversations, emails and written and verbal communications. These will include, for example, your name, address and details that are relevant to the service(s) in which you are interested.

We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, such as our Partners.

Information about other people
If you provide information to us about any person other than yourself, for example, your clients, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.

Cookies
In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.

Our cookies are used to enable us to develop our website to reflect our customer's interests and by noting who has seen which pages, properties and advertisem*nts (including click through from emails), how frequently particular pages are visited and determining the most popular areas of our website. We may use cookies to enrich your experience of using the website by allowing us to tailor what you see to what we have learned about your preferences during your visits to the site.

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.

For further information on cookies and how to switch them off see www.allaboutcookies.org

All personal information that we obtain about you and/or your clients will be recorded, used, and protected by us in accordance with current data protection legislation, our Terms and Conditions and this Privacy Policy. We will primarily use the personal information:

• to provide the services you and/or your client requests from us
• to communicate with you and/or your client in the event that any services requested are unavailable
• for record keeping purposes
• to carry out market research so that we can improve the services we offer
• to track and analyse activity on our website
• to create an individual profile for you and/or your client so that we can enhance user experience, understand and respect preferences and to provide details of relevant offers and opportunities where you or your client have agreed to receive them

Disclosing your personal information
In order to provide our products and services, we may, occasionally, appoint other organisations to carry out some of the processing activities on our behalf. These may include, for example, technology hosts, printing companies and mailing houses. In these circ*mstances, we will ensure that personal information is properly protected and that it is only used in accordance with this Privacy Policy.

The LMS Partner programme is designed to help our website users and customers to find products and services at competitive prices. The programme includes organisations with which we have a business relationship that have a range of products and services available.

We and/or our Partners would like to contact you and/or any person whose information you provide to us to tell you and/or them about offers and opportunities that are available and about a range of other initiatives in a number of ways, including by post, telephone, text/picture/video message or by email. Details of how to opt-in to receiving details of offers are on relevant pages of this website. You and/or your clients can change your/their mind at any time (see the section "How to contact us" below).

If you or others whose information you provide expresses an interest in an offer from one of our Partners, that Partner may let us know. This enables us to take our customers' views and interests into account when choosing our Partners and developing the programme.

We take the security of personal information seriously. We employ security technology, including firewalls, and Secure Socket Layers to safeguard information and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorised use, loss and damage.

Some of the organisations to which we may disclose personal information may be situated outside of the European Union. In order to provide the products and services you or others whose information you provide require, we may need to transfer your/their personal information to these countries some of which do not have laws that protect privacy rights as extensively as in the United Kingdom. If we do transfer your personal information to other territories, we will take proper steps to ensure that the information is protected in accordance with this privacy policy.

Privacy laws and practice are constantly developing and we aim to meet high standards. Our policies and procedures are, therefore, under continual review. We may, from time to time, update our security and privacy policies and suggest that you check this page periodically to review our latest policies.

You may update or correct your personal information by contacting us in writing or by email (see the section "How to contact us" below). Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes. If you are providing updates or corrections about another person, we may require you to provide us with proof that you are authorised to provide that information to us.

You have the right to receive a copy of the personal information that we hold about you. The same right applies to any other person whose personal information you provide to us. We may charge a small fee towards the cost of administering any request made. The current fee is £10.00.